Shipping & Delivery Policies

GENERAL SHIPPING

Our shipping charges are based on standard UPS rates including package weight, size, and distance shipped. To preview the shipping charges, enter the items you want to order into your shopping cart. When you're done, click on "shopping cart". Then enter your zip code at the bottom of the page. This will display all available shipping costs. Windy City Gold Popcorn offers UPS Ground, 3 Day Select, 2 Day Select, and Next Day Air shipping options to all of our customers who place orders to be shipped in the domestic United States.

Please be aware that our bagged popcorn is nitrogen-flushed to maintain freshness. This makes the bags have a "pillow" effect and look inflated. During shipping, bagged popcorn may lose some of its pressure.

DELIVERY TIME AND RUSH ORDERS

Most orders are processed and shipped within 48 hours of placing an order.

Since UPS does not conduct standard business on either Saturdays or Sundays, the actual delivery date may differ from the Estimated Scheduled Delivery Date as found on the Tracking confirmation email. For example: A packaged shipped via "Next Day" leaving our warehouse on a Friday for San Diego, will not arrive until Monday, even though it has a one day transit time. Please refer to UPS.com for more information.

If you need an order by a specific time, please contact a customer representative before you place an order to verify that the item is available and is able to be shipped within a certain period. Windy City Gold Popcorn cannot be held responsible for any packages which are delayed due to unforeseen UPS delays such as "adverse weather conditions", "Beyond UPS control", or "Missed at facility" - please plan accordingly. Windy City Gold Popcorn offers tracking numbers for packages for reference use only; this estimated delivery date is only an estimate and we do not guarantee specific delivery dates.

HOT WEATHER SHIPPING (SHIPPING TO WARM LOCATIONS):

Chicago Gold Popcorn's products don't like to sit in heat for long periods of time. During the hot-weather summer period, Windy City Gold Popcorn reserves the right to hold all shipments from being processed from our warehouse on Fridays to ensure packages do not sit in a non-temperature controlled shipping warehouse. If your package is held for this reason, we will have it shipped from the warehouse on the following business day. Due to weather conditions that may adversely affect product while shipping will not be responsible for product affected by these conditions. We will offer, at an additional charge, requests to ship the product in a temperature-controlled container.

GROUND SHIPPING

UPS handles all ground shipping for Windy City Gold Popcorn. When the order has been processed and shipped, you will receive an email notification with tracking information for your package. On delivery you will also see an email notification. Orders are usually shipped within 48 hours, excluding Fridays, Saturdays and Sundays. Barring unforeseen exceptions, most orders ship out Monday through Friday.

EXPRESS SHIPPING METHODS (One Business Day, Two Business Days, and Three Business Days):

Express orders are shipped within 24 hours, excluding weekends, in some circumstances it may not ship for up to 48 hours. Barring unforeseen exceptions, these orders ship out Monday through Friday. Please contact a Windy City Gold Popcorn representative if you need the order delivered by a certain day at (708) 371-6144.

REFUSED DELIVERY PACKAGE:

Any packages refused by the customer are deemed to be ABANDONED. All refused packages will be returned to sender at the shipper's expense or destroyed. No refunds will be issued for any packages which were refused delivery by FEDEX or any other shipping carriers.

UNDELIVERABLE PACKAGE:

We strongly suggest that you check both your billing address and shipping address to ensure accuracy. Windy City Gold Popcorn will only ship the products to the address that is supplied. In the case that an incorrect address is supplied, UPS will try their best to contact the customer to confirm a correct address. If all attempts fail, UPS will send this product back to Windy City Gold Popcorn.

If an order is unable to be delivered by UPS due to an incorrect address as provided by the purchaser, and the package is returned, there are two options available to the customer:

1. THE CUSTOMER STILL WANTS THE ORDER SHIPPED: The customer is responsible to pay a $17.00 UPS Return-to-sender fee, as well any secondary shipping charges to have the product reshipped to a corrected address.

2. THE CUSTOMER WISHES TO CANCEL THE ORDER: In this scenario, the refunded will be for the total purchase price less initial shipping & processing costs, a $17.00 Return-to-sender fee.

When a signature is required (by customer request only)

UPS will make 3 attempts on business days to make a delivery. If an order is unable to be delivered by UPS due to the customer not being available for acceptance, and the package is returned to Windy City Gold Popcorn, there are two options available to the customer:

1. THE CUSTOMER STILL WANTS THE ORDER SHIPPED: The customer is responsible to pay a $17.00 Return-to-sender fee, as well any secondary shipping charges to have the product reshipped to a corrected address.

2. THE CUSTOMER WISHES TO CANCEL THE ORDER: In this scenario, the refunded will be the total purchase price less initial shipping & processing costs, a $17.00 Return-to-sender fee.